Monday, August 1, 2011

When shit gets real

Ah, Zambia. Gotta love it.

Oh well, it's home.

Have you ever felt like you were single-handedly fighting the entire army of the forces of stupidity? No? Well I have.
After my phone got stolen about a week ago (don’t ask), I drove to our town’s central police station to file a report. I guess I should be grateful that I managed to find the central police station seeing as how it’s located in the armpit of the city, but that’s a very small consolation.
I managed to file half the report before the officer taking down the details (Sidenote: this officer happened to be in possession of a very large and very old AK-47 rifle) asked for my phone’s IMEI number. Now, I don’t know about you, but I don’t have my phone’s IMEI tattooed on my leg, so I told the officer I would be back with the information needed.
True to my word, I returned about an hour later (this time with my father), phone’s IMEI in tow and ready to nail the piece of shit who had stolen my poor baby right from under my nose. The officer who I had talked to first was no longer there. In his place were two other officers: a man and a woman who looked like they may or may not have had a combined IQ of 95.
With a deep breath, I explained that I had come in earlier to file a report and had now returned with my phone’s IMEI, a crucial piece of information needed to track my phone down. The woman officer listened to my explanation with a vacant expression before proceeding to flip through a gigantic book. After about three solid minutes of searching, she finally found my name next to an entry. At this point, she once again asked me what I had brought in. I told her it was my phone’s IMEI number.
You know what she said then? I wish I were actually talking to you right now so you could take a wild guess. Go ahead. Try and guess.


Before I go on, let me remind you that this is a FUCKING (supposedly) TRAINED POLICE WOMAN working at the FUCKING LARGEST POLICE STATION IN THE CITY. And you know what she says?
“There’s no space to write down the number.”
I’m sorry? I didn’t catch that. What did you just say?
“There’s no space left in the entry to write down the number.” She says this without looking up at me or my father. Instead, she’s looking at the book and speaking with a tone that says “Oh well. Tough luck assholes. There’s no space!”
My reaction: ARE YOU FUCKING SHITTING ME?!!
I honestly didn’t know what to say. Imagine you’re running late for an international flight and you jump into a cab. You’re stressed and you ask the cabby to drive you to the airport, but instead of starting the car, he says he hasn’t put his key in the ignition. In fact, his key is still in his pocket. And shit, we all know how fucking hard it is to solve that problem, right? You might as well start rescheduling your 11 a.m. meeting.
So there I am, confronted by the issue of someone stealing my phone and this bitch is talking about how there is no space in a book to write down a number, the one thing they need to recover my stolen phone. Do you understand how frustrating that is?
I was screaming profanities inside my head so vile they could melt her face off, but on the outside I asked her if she couldn’t write it down in a separate entry.
Her reply was no. Why? Because that would be a duplication of entries.
Please don’t attempt to understand, dear reader. Even I don’t want to go into all the possible solutions to this problem. I feel my IQ dropping as I write this…
Then, as if to prove her point, she tells us to come and see for ourselves that there’s no space. At this point I was ready to pass out from severe moronic interaction syndrome (MIS).
“So what do we do now?” I asked her, my eyes glazing over from the overwhelming amount of WTF I was experiencing.
Her reply? Come back tomorrow and talk to the officer who wrote down your entry. She didn’t offer any other assistance, nor did she seem like she wanted to. In her mind, she was doing us a favour by just talking to us.
That was when I lost it. Yes, dear reader. I lost it for real this time and not just in my imagination. I yelled at her and asked why in the blue fuck I had to come see a specific officer at a specific time to complete a task a five year old could do in less than a minute. Was this a brothel? Was my favourite prostitute on vacation and the new one just didn’t cut it? No, this was a police station. A police station in Zambia, true, but a police station nonetheless. The police were supposed to work as a unit (preferably trained) and it wasn’t supposed to matter who I talked to, or when I talked to them. It wasn’t any of my concern who wrote what and where, it was just supposed to fucking work.
After I had my outburst, everyone just stared at me – but they still didn’t do anything.
Although my phone was found a week later, the part of my brain that died in that dingy police station remains dead. I’m sad to say I am disgusted by the incompetence and apathy I have experience at the hands of the police. I have never had much faith in them anyway, but I thought that at least when I talked to an officer, I would be talking to a trained officer and not a high school dropout who failed at English and common sense.
If parts of this don’t make sense to you, I understand. This story has more layers than an onion and I’ve just given you the bare basics. I used to be scared of having something stolen because of its value, but now I’m just scared because I’ll have to talk to the police.